Seller & Wrecker Policy

1. Who This Policy Applies To

This Policy applies to any person or business using DYHT to offer or supply vehicle parts, respond to wanted-part requests, operate a wrecker or seller profile, or list vehicles being wrecked, dismantled or parted out.

This includes automotive wreckers, dismantlers, recyclers, parts sellers and private users where DYHT permits private selling.

DYHT provides the marketplace and communication platform. DYHT does not own the vehicles or parts listed by sellers or wreckers and is not the seller in transactions between marketplace users.

2. Seller and Wrecker Responsibilities

Accurate Descriptions

You must provide information that is accurate to the best of your knowledge and must not make false, misleading or deceptive claims. Where relevant, clearly state:

• whether a part is OEM/genuine, aftermarket, used, reconditioned or otherwise;
• known damage, wear, defects, missing items or material condition issues;
• price, including GST where applicable, and any additional delivery or collection charges;
• location and available pickup, postage, freight or delivery options;
• part numbers, vehicle details and known compatibility or fitment information; and
• any warranty, exchange or return terms you offer.

Evidence and Photos

When responding to a buyer about a specific part, provide sufficient information for the buyer to assess the offer. Where practical this should include:

• a clear and reasonably current photo of the actual part being offered;
• the price and relevant charges;
• evidence of condition, labels, stamps or part numbers where applicable; and
• any information reasonably necessary to identify the part and distinguish it from similar variants.

Do not use misleading stock images, unrelated vehicle photos or photographs that materially misrepresent the item being offered.

3. Wrecker Profiles and Business Information

• Wrecker and business accounts must be created and operated by a person authorised to represent that business.
• You must keep material business information reasonably current, including your business or trading name, contact details, yard or service location and other information displayed to buyers.
• DYHT may request reasonable verification information, such as an ABN or other evidence of business identity or authority. Providing verification information does not mean DYHT endorses, licenses or guarantees the business.
• Information you nominate for your public wrecker profile may be displayed publicly and may be indexed by search engines.

4. Cars at Wreckers / Vehicle Inventory

Wreckers and eligible sellers may list vehicles that are currently being wrecked, dismantled or parted out so buyers can identify potential donor vehicles and contact the relevant seller directly.

For each vehicle listing, you must:

• have lawful possession of, or authority to list and dismantle, the vehicle;
• provide the make, model, year and other vehicle information as accurately as reasonably possible;
• provide the correct general location or yard location;
• use genuine and reasonably current photographs of the vehicle being listed;
• avoid stating that a particular component is available unless you reasonably believe it remains available;
• correct or remove materially inaccurate information within a reasonable time after becoming aware of it; and
• comply with applicable laws, licences, environmental requirements and record-keeping obligations relating to vehicle dismantling, recycling and parts sales.

A vehicle inventory listing does not mean every part visible in the photographs is still available. Parts may be sold or removed at any time. Sellers should confirm current availability directly with buyers who enquire.

DYHT may automatically expire, archive, hide or remove older vehicle listings to keep inventory current. Sellers should relist or update vehicles where appropriate.

5. Responding to Buyer Part Requests

When contacting a buyer about a wanted-part request:

• only respond where you reasonably believe you have the requested part or a clearly explained suitable alternative;
• identify important differences between the requested part and any alternative offered;
• provide the buyer with enough information to verify condition and fitment;
• do not pressure the buyer to make immediate or unsafe payments; and
• do not repeatedly contact, spam or harass buyers.

A seller remains responsible for the accuracy of information supplied in messages, even if the initial vehicle or part information came from a DYHT listing.

6. Pricing, Fees, Credits and Subscription Plans

DYHT may offer free or paid seller features, contact credits, access passes, subscriptions or other plans. Current pricing and inclusions are those displayed on the Platform at the time of purchase.

Contact Credits

Where DYHT uses contact credits, the Platform will state when a credit is consumed, any expiry period and any applicable refund or fair-contact rule.

Where a Fair-Contact Guarantee or similar feature is offered, the current eligibility conditions displayed on DYHT apply. For example, a credit may be returned where a buyer does not view the seller's first message within the stated period. DYHT may use system records to determine eligibility.

Subscriptions and Plans

Available plan names, inventory limits, contact allowances and other features may change as DYHT develops. Sellers should check the current Pricing or account page for the plan and inclusions applicable to them.

Promotional or onboarding offers may have separate eligibility, expiry, vehicle-quality or approval conditions.

7. Fitment and Compatibility

Sellers should take reasonable care when providing fitment or compatibility information. Buyers should also independently confirm fitment before purchasing.

Where relevant, confirm identifiers such as:

• VIN;
• OEM or manufacturer part number;
• engine or transmission code;
• build date or model series;
• paint code; and
• left/right/front/rear position.

If you are uncertain about compatibility, say so rather than presenting uncertain information as confirmed fitment.

8. Delivery and Shipping Best Practices

Before Dispatch

Confirm with the buyer:

• the exact item and relevant fitment details;
• price and delivery or collection charges;
• delivery method or pickup arrangements;
• whether shipping insurance or tracking applies; and
• any agreed return or warranty terms.

Shipping Standards

• Use suitable packaging and padding for the type and weight of the part.
• Use tracked freight or postage where reasonably appropriate and provide tracking details to the buyer.
• Photograph the item and packaging before dispatch where practical.
• Drain or appropriately manage fluids and hazardous residues where required by law and carrier rules.
• Comply with carrier restrictions and all laws applying to dangerous, regulated or restricted items.
• Do not send an item through a carrier where doing so would breach transport, dangerous-goods or other applicable requirements.

9. Pickup and Yard Safety

• Sellers and wreckers are responsible for managing safety at their premises and complying with applicable workplace, public-safety and insurance requirements.
• Buyers should not be permitted into restricted dismantling, workshop or storage areas unless the seller determines it is safe and lawful to do so.
• DYHT does not control seller premises and is not responsible for yard access, workplace practices or onsite transactions.

10. Returns, Refunds and Disputes

Sellers and buyers should first attempt to resolve transaction issues directly and in good faith, keeping relevant messages, photographs, receipts, tracking and other evidence.

Depending on the circumstances and applicable law, possible outcomes may include clarification, supplying a missing component, repair, replacement, partial refund, full refund, return or cancellation before dispatch.

Do not use a blanket "no refunds" statement to deny rights that a buyer may have under the Australian Consumer Law.

Where an item is materially misdescribed, faulty or not fit for a purpose represented by a business seller, the seller must deal with the matter consistently with applicable consumer law. Change-of-mind returns may be subject to the seller's disclosed policy where the law does not require a remedy.

DYHT may assist with marketplace records or moderation but is not a party to the sale and does not determine legal liability between buyer and seller.

11. Prohibited Conduct

You must not:

• list or sell stolen, unlawfully obtained or illegally possessed goods;
• list vehicles or parts where identification numbers have been unlawfully altered or tampered with;
• provide false or misleading claims about condition, provenance, fitment, availability, business identity or price;
• offer goods you do not own or are not authorised to sell;
• use fake, copied or materially misleading photographs;
• engage in harassment, threats, abusive conduct, discrimination or spam;
• impersonate another person or business;
• infringe intellectual property, privacy or other legal rights;
• manipulate DYHT listings, reviews, messages or marketplace systems;
• pressure buyers into unsafe, suspicious or off-platform payment arrangements; or
• use DYHT for unlawful vehicle dismantling, disposal or sales activity.

12. Account and Listing Enforcement

Where reasonably necessary, DYHT may:

• hide, edit the presentation of, expire or remove a listing;
• request that inaccurate information be corrected;
• pause, restrict or suspend account features;
• request business, identity or listing verification;
• limit messaging or other marketplace activity;
• remove access to promotional or onboarding programs;
• permanently suspend accounts for serious or repeated breaches; or
• report matters to relevant authorities where required or reasonably necessary by law.

DYHT may consider the seriousness, frequency, evidence, safety risk and marketplace impact of conduct when deciding what action is appropriate.

13. Business Sellers and Australian Consumer Law

If you sell parts in trade or commerce, you are responsible for complying with the Australian Consumer Law and other laws that apply to your business.

Depending on the transaction, obligations may include:

• not engaging in misleading or deceptive conduct;
• ensuring goods comply with applicable consumer guarantees, including matching their description;
• providing remedies such as repair, replacement or refund where required by law;
• honouring express warranties or representations you make; and
• providing required receipts, invoices or other transaction records.

Nothing in this Policy excludes or overrides rights or remedies that cannot lawfully be excluded.

14. Legal, Licensing and Environmental Responsibilities

Wreckers, dismantlers and recyclers are solely responsible for identifying and complying with the licences, approvals, environmental obligations, record-keeping requirements and other laws that apply to their operations and location.

A DYHT account, profile or vehicle listing is not a licence, approval, certification or endorsement by DYHT.

Sellers must not use DYHT to avoid or circumvent any legal requirement applying to acquisition, possession, dismantling, storage, transport, disposal or sale of vehicles or parts.

15. Tax Obligations

Sellers and wreckers are responsible for their own tax obligations, including where applicable:

• GST registration, collection and remittance;
• declaring business income;
• maintaining required transaction and accounting records; and
• issuing tax invoices or receipts where required.

Where DYHT charges a fee, DYHT will provide relevant transaction or tax documentation as applicable to that DYHT fee.

16. Seller and Wrecker Safety Tips

• Confirm fitment and the exact part before accepting payment or dispatching.
• Use clear photographs and document condition.
• Keep important agreements and transaction details in writing.
• Use suitable packaging and tracked shipping where appropriate.
• Maintain safe pickup procedures at your yard or premises.
• Report suspicious buyer behaviour, scams or misuse of DYHT.
• Keep vehicle inventory reasonably current so buyers are not repeatedly enquiring about vehicles that are no longer available.

17. Changes to this Policy

DYHT may update this Policy as the marketplace, seller tools, wrecker inventory features, pricing model or legal requirements change. The current version and effective date will be published on the Platform.

18. Questions

DO YOU HAVE THIS PTY LTD

ABN 90 701 726 212 | ACN 701 726 212

Email: legal@doyouhavethis.com.au

Website: doyouhavethis.com.au