Privacy Policy

1. Who We Are

Do You Have This (DYHT) is an Australian online marketplace operated by DO YOU HAVE THIS PTY LTD. DYHT helps people looking for vehicle parts connect with sellers, automotive wreckers, dismantlers and recyclers. The Platform also allows eligible wreckers and sellers to create profiles and list vehicles currently being wrecked, dismantled or parted out.

DYHT provides the marketplace and communication tools. Unless expressly stated otherwise, DYHT does not own or sell the vehicles or parts listed by users and is not a party to transactions between buyers and sellers.

2. Privacy Principles and Scope

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with the DYHT website, mobile applications, accounts, part requests, wrecker profiles, vehicle inventory, communications, support and related services.

We intend to handle personal information consistently with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), to the extent those requirements apply to us.

3. Quick Summary

• We collect information needed to operate DYHT, create accounts, publish marketplace content, connect buyers and sellers, provide alerts, keep the Platform secure and improve our services.
• Wrecker and seller profiles may contain business information that is intentionally made public so buyers can find and contact those businesses.
• You can request access to or correction of personal information we hold about you.
• You can opt out of direct marketing communications.
• Some service providers may process or store information outside Australia.
• We do not sell personal information.

4. Information We Collect

Identity and Contact Information

• Name, email address, mobile number and account identifiers.
• Information you provide when contacting customer support or making a privacy, safety or other enquiry.

Buyer Account and Marketplace Activity

• Part requests, saved searches or saved items, enquiries, messages, timestamps, alerts and account activity.
• Vehicle information supplied with a request, such as make, model, year, VIN, paint code, engine or transmission details and part numbers where provided.
• Safety reports, blocked users, moderation history and related records.

Wrecker, Seller and Business Information

• Business or trading name, business contact person, email address, telephone number and other contact details.
• Business address, yard location, suburb, state, service area and other location information.
• ABN, business registration or verification information where requested for account or marketplace verification.
• Business profile information, descriptions, opening or contact information and other details supplied for publication.
• Vehicle inventory and listing information, including make, model, year, transmission, vehicle condition, parts availability notes, listing dates and photographs.
• Enquiries received, messages, responses and other activity associated with the business or wrecker account.

Some wrecker and seller information is collected specifically so it can be displayed publicly on DYHT. Information shown on a public profile or vehicle listing may be visible to anyone using the website and may be indexed by search engines.

Photos and Listing Content

• Photos uploaded with part requests, vehicles or profiles. Image files may contain technical metadata such as EXIF data depending on the file and how it is processed.
• Descriptions, comments, vehicle details and other content you choose to submit.

Device, Technical and Usage Information

• IP address, device type, operating system, browser information, cookies or similar technologies, log data and error information.
• Approximate location inferred from technical information or a location you choose to provide.
• Usage information such as pages viewed, searches, clicks, feature use and interactions with the Platform.

Fraud, Safety and Moderation Information

Rate limits, abuse or spam indicators, reports, moderation labels, security logs and information used to investigate suspected misuse.

Purchases and Subscription Information

Where DYHT offers paid digital features, credits, subscriptions or access passes, we may receive transaction identifiers, product information, purchase status and entitlement information required to provide the purchased service, manage refunds or prevent duplicate redemption.

For purchases processed by Apple or another app-store/payment provider, that provider processes payment details under its own terms. DYHT generally does not receive your full payment-card details from those providers.

5. How We Collect Information

• Directly from you when you create or update an account, post a request, create a wrecker profile, list a vehicle, send a message, make an enquiry, purchase a DYHT service or contact us.
• Automatically through cookies, logs, analytics, security systems and similar technologies when you use the Platform.
• From other users, for example when another user messages you, submits an enquiry or reports marketplace activity.
• From service providers, such as delivery status for email or SMS, app-store purchase status, hosting or security information.
• From publicly available or business sources where reasonably necessary for business verification, marketplace integrity or with appropriate authority.

6. Why We Collect, Use and Disclose Information

• Provide the Service: create and manage accounts, publish part requests and vehicle inventory, operate wrecker profiles, enable search, enquiries and messaging, and send requested alerts.
• Connect Marketplace Users: show relevant buyer requests to sellers and wreckers and show wrecker inventory and public business information to potential buyers.
• Safety and Moderation: detect spam, scams, fraud and misuse; investigate reports; enforce our Terms and Seller/Wrecker rules.
• Business Verification: verify or administer seller, wrecker and business accounts.
• Service Communications: send account verification, listing, enquiry, security, transactional and service messages.
• Improvements and Analytics: understand Platform usage, diagnose problems, improve features and measure performance.
• Marketing: send promotional communications where permitted and subject to your choices.
• Legal and Compliance: comply with law, respond to lawful requests, protect rights and safety, maintain records and manage disputes.

7. Public Marketplace Information

DYHT is a public marketplace. Content you choose to publish may be accessible without signing in.

• Part requests may display vehicle, part and general location information selected by the buyer.
• Wrecker and seller profiles may display business names, general or business locations, contact options, profile information and inventory.
• Vehicle listings may display photographs, vehicle details, location, listing information and information about the wrecker or seller.

Public content may be indexed, cached or copied by search engines and third parties. Removing content from DYHT may not immediately remove copies already indexed or cached elsewhere.

8. Your Choices and Controls

• Marketing: use unsubscribe links, SMS instructions or available account settings to opt out of promotional communications. Service and security messages may still be sent where necessary.
• Access and Correction: contact legal@doyouhavethis.com.au to request access to or correction of personal information we hold about you.
• Account Information: update available profile and account information through DYHT where the feature is provided.
• Delete Account: where available, use the account deletion feature or contact us. We may retain limited information where reasonably required for legal, accounting, fraud-prevention, safety or dispute purposes.
• Safety: report a listing, vehicle, message, account or conversation and use available blocking controls.
• Device Permissions: camera, photo-library or similar permissions are requested only when needed for a feature. Permissions can generally be changed through your device settings.

9. Sharing and Disclosure

We may disclose information where reasonably necessary to:

• other marketplace users, where information is part of a public listing, profile, enquiry or communication you choose to make;
• hosting, cloud, email, SMS, analytics, security, support, app-store, payment and other service providers that help operate DYHT;
• professional advisers such as accountants, insurers, auditors or legal advisers where reasonably necessary;
• government agencies, regulators, courts, law-enforcement bodies or other parties where required or authorised by law;
• protect the safety, rights or property of DYHT, our users or others; or
• support a genuine corporate transaction such as a restructure, financing, merger or sale, subject to applicable privacy requirements.

We do not sell personal information.

10. Overseas Disclosure

Some technology and service providers used by DYHT may process or store information outside Australia, including cloud, content-delivery, analytics, email, SMS, app-store and support providers. The countries involved may change as our service providers change.

Where the Australian Privacy Principles require it, we take reasonable steps in relation to overseas disclosures and the handling of personal information by overseas recipients.

11. Cookies, Analytics and Similar Technologies

DYHT may use cookies, pixels, local storage and similar technologies to keep users signed in, remember preferences, protect accounts, understand use of the Platform, measure performance and support advertising or marketing where applicable.

You can manage browser cookies through your browser controls. Blocking some technologies may affect Platform functionality.

12. Storage and Security

We use reasonable technical and organisational safeguards designed to protect information, which may include encryption in transit and at rest where supported, access controls, authentication controls, logging, backups and administrative safeguards.

No online service or storage system is completely secure. Users should protect their devices and account access and notify us if they suspect unauthorised access.

13. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, to operate the Platform, meet legal and accounting obligations, resolve disputes, prevent fraud and protect marketplace safety.

• Part requests may automatically expire after the period displayed on the Platform; limited records or metadata may be retained for safety, moderation, analytics or legal purposes.
• Vehicle and wrecker inventory may remain available while active and may be archived or removed when expired, sold, dismantled or otherwise no longer current. Limited historical records may be retained.
• Messages and enquiry records may be retained for a reasonable period for support, disputes, fraud prevention and safety.
• Transaction and app-store records may be retained as needed for fulfilment, accounting, refunds, fraud prevention and legal obligations.
• Technical logs, analytics and backups may be retained for operational, security and business purposes according to applicable retention practices.

Retention periods can vary depending on the type of information and legal or operational requirements. We may securely delete or de-identify information when it is no longer reasonably required.

14. Access, Correction and Privacy Complaints

To request access to or correction of personal information, or to make a privacy complaint, contact:

DO YOU HAVE THIS PTY LTD

Email: legal@doyouhavethis.com.au

We may need to verify your identity before providing access or making certain changes.

We will consider privacy complaints and respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

15. Data Breaches

Where required by applicable law, we will assess suspected eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner where the Notifiable Data Breaches scheme requires notification.

16. Children's Privacy

DYHT accounts and marketplace transactions are intended for adults aged 18 years and over. We do not knowingly provide marketplace accounts to children.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our business, technology, service providers, marketplace features or legal obligations change. The current version and effective date will be published on the Platform.

18. Contact Details

DO YOU HAVE THIS PTY LTD

ABN 90 701 726 212 | ACN 701 726 212

Email: legal@doyouhavethis.com.au

Website: doyouhavethis.com.au